Welcome to Subscriber Assist
We use this web page and e-mail as a primary medium for providing subscribers with support and assistance. This ensures that you – the consumer – can subscribe to the service at a low and affordable price.
Use this web page to obtain simple, easy, self-service web support when you need it.
- Submit a web-Support Request for any assistance you need for your
backup account such as resetting your account password,
backup-restore-or-technical issues, plan upgrades or downgrades,
billing enquiries, account cancellations and more...
- Access the Backup Account Management Website to do web-restores, edit
your profile, change your account password and more..
(access to this site requires your account password).
- Click here to download the Getting Started Guide.
We will make every attempt to respond to you as quickly as possible however, please take note that we process queries according to the following priority:
- Password Reset & Data Retrievals
- Installation and Backup Issues
- Account Activations and Billing Enquiries
- Backup Plan Changes
- Backup Account Cancellations
- General and Other
If you have not heard from us, or if we have not responded to you within 4 working days,
please do not hesitate to send us an email.
You can email our customer service team directly at support@backupsa.co.za.
Please remember to quote your web support reference number which is provided to you when you submit your request.
